DB Schenker Logistics Mission-Critical Support

DB Schenker Logistics, a world leader in its industry, provides European land transport, global air and ocean freight, comprehensive contract logistics solutions and global supply chain management.
DB Schenker Logistics wanted to ensure 24/7 availability, rapid problem resolution and efficient escalation management for its business-to-business (B2B) EDI integration platform, which is based on the Axway B2B portfolio. It acquired Axway's Mission-Critical Support (MCS), which features 24/7 access to support and an array of proactive, preventive, predictive services. "Our target is to have a stable, reliable environment with optimal support for our customers and business operations, and that's what we have," said Thomas Endries, Senior Vice President, Corporate Customer & Enterprise Integration, DB Schenker Logistics. "Axway MCS fully meets our expectations. Quite often, it exceeds them."